Casino Player Rating Systems in Australia

Introduction | The Adelaide Casino Complimentary Policy | Terminology | Other Australian Casinos | Complimentary Policy Profitability | Analysis of Rounds per Hour on Blackjack | Rounds Per Hour (per player) | Hard Versus Soft Comps | Rating Efficiency Levels | Conclusion |

The ability of gaming personnel to provide reasonably accurate estimates of average bet levels is questionable given the current sampling criteria and method of rating. The sampling criteria for rated players is generally by observation and estimate only with no written record for cross reference. Rating is generally completed after the player has finished gaming and changing bet levels within that time may complicate the issue. Given that an Inspector may be required to individually rate a number of players in a shift, ratings will possibly vary by +/- 10% to 20%. Other issues which may arise include staff awareness of game speeds and player skill levels.

There may also be a real tendency towards over-estimating average bet levels when progressive betting systems are used. Larger bets are often viewed more closely even though the actual percentage number of these bets is low. This creates the potential for skewing the staff members average wager guess-estimate upwards. Rated players themselves to attempt to increase their rating or average wager. By placing larger bets when the Inspector is watching, by making larger than normal bets before leaving the table, by missing hands/spins occasionally or by making odd wagers which may be rounded up.

Some of these scenarios are not important if the patron’s play is not in the marginal range. That is if the patron’s average bet and time played is sufficiently large to ensure full complimentary privileges and a Casino net profit then verifying the average bet will have little effect as comp. expense will not meet comp. value.

It is nevertheless essential that ongoing training of gaming Inspectors occurs to ensure that they are fully aware both of the pit falls associated with rating and the implications of incorrectly rating a patron.