Casino Player Rating Systems in Australia

Introduction | The Adelaide Casino Complimentary Policy | Terminology |Other Australian Casinos | Complimentary Policy Profitability | Analysis of Rounds per Hour on Blackjack | Rounds Per Hour (per player) | Hard Versus Soft Comps | Rating Efficiency Levels | Conclusion |

The basic rationale behind the Adelaide Casino Complimentary policy should ensure the profitability of the program. This is because 50% of theoretical win after tax and staff costs is returned to the player, thus theoretically leaving a balance of around 30-40% in Casino net profit. The criteria for determining theoretical win is unambiguous as it is based on average bet, time played, hands/hours and game edges and thus provides a suitable tool on which to base a player’s complimentary privileges.

Therefore if these values are determined correctly and given that the staff and operational costs are also correct then the program is ensured of operating at a net profit over time (assuming that other general operating costs are also constrained).

System Weaknesses

The major problem with a system of this type is that whilst overall it is an adequate guide to providing the value of complimentaries which may be reimbursed, it is a system based on standards which are averages. Thus the player who does not meet the average criteria may be disadvantaged or conversely advantaged. For example let us examine the following table of decision rates at the game of Blackjack.