Technology Delivered Customer Service 1998 – Firstly, it is important to analyse the existing impediments to providing exceptional Casino customer service.
Technology Delivered Customer Service 1998 Speech prepared for the Technology [...]
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Table Gaming – Service delivery is obviously critical in today’s market place but knowing what to deliver and implementing change quickly to meet new needs is even more important.
Table Gaming - a Move into the Future A speech [...]
Table Gaming – A list of the issues which might be looked at include the following
Table Gaming - a Move into the Future A speech [...]
Table Gaming – That may also be extended to ensure all systems within the facility may be interfaced to enhance service delivery to our customers. The future might be something like this…
Table Gaming - a Move into the Future A speech [...]
Table Gaming – With a broad based accurate table rating system offering real benefits to customers the same could occur with table game players.
Table Gaming - a Move into the Future A speech [...]
Table Gaming – For high rollers on table games the same is true, although we certainly don’t advertise it as “Cash Back” for this group.
Table Gaming - a Move into the Future A speech [...]
Table Gaming – Well you don’t have to be too bright obviously to use such an arbitrary system to your advantage. The more you bring the more you get and you don’t have to play any differently.
Table Gaming - a Move into the Future A speech [...]
Table Gaming – Will this be allowed to continue till the eventual extinction of table games? Is a Casino still a Casino if is doesn’t offer table games?
Table Gaming - a Move into the Future A speech [...]
Inheriting the Future – Bibliography
Inheriting the Future Observations on the evolving role of middle [...]
Inheriting the Future – Walking Backwards into the Future
Inheriting the Future Observations on the evolving role of middle [...]