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PART I
Customers Expectations of Staff

1. To be greeted
2. Acknowledgment via eye contact
3. Friendly attitude, cheerful, polite, respectful
4. Skilled professional approach to tasks
5. Impartiality in disputes
6. Empathy
7. Acknowledgment of patrons by incoming/outgoing staff
8. Sound knowledge of what the casino can offer
9. Prompt service
10. Consistency
11. Patient, approachable staff who will answer customers’ questions politely
12. Recognition for repeat visitors
 
 
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