HOME DIGITAL BOOKS ANALYSERS BRIGHT IDEAS ARTICLES SNIPPETS LINKS STOCKS ABOUT
 
SEARCH SITE
SUBSCRIBE
 


  ARTICLES
For Lyle
by Dennis Conrad

I can’t claim to know Lyle Berman well. He spoke at one of our conferences a few years ago and I did get to chat with him for a few minutes. I said hello to him at G2E last year and he was very cordial, even if I should have reminded him who the hell I was.

But I HAVE followed Lyle Berman’s career. I have watched him play championship poker on ESPN. I’ve gotten to know dozens of senior level casino executives who once worked for, or are currently working for, one of Lyle’s casino management companies. I’ve watched him innovate in the gaming industry with the World Poker Tour and with PokerTek, the company that is pioneering the “electronic poker dealer.” I’ve noticed his involvement with unique companies like Horizon Kid’s Quest and Rainforest Café. I’ve read “I’m All In,” his wisdom filled book of life lessons and business stories.

As such, I don’t feel that I need to personally “know” Lyle Berman to unequivocally state that he has been the true “quiet giant” of the gaming industry and has contributed mightily to what is good about our business. He has taught us “customer focus” when we didn’t much have one. He has trusted, empowered and supremely valued his employees before that notion became popular. He has embraced the communities in which he has done business. He has been far ahead of the marketing curve, understanding how product, promotion and pricing are linked, and that it is indeed wise to focus your marketing dollars on the customers who spend their gaming dollars with you.

Every gaming executive I know who has worked for Lyle Berman is a quality manager and a quality person – I don’t think that is a coincidence. I asked a few of them about Lyle.

One of them spoke about Lyle’s amazing ability to admit a mistake quickly and INSIST that his executive team always challenge him to keep those mistakes to a minimum. Another related how Lyle evaluated a competitor’s food product and quality – by taking his entire management team to the targeted restaurant and ordering (and sampling) EVERYTHING on the menu. Another mentioned the prominent plaque in Lyle’s office which speaks to “fighting hard, but when the day is done, moving the team forward.”

I was at the grand opening of Red Hawk Casino last year, which is managed by Lakes Entertainment, the second successful casino management company that Lyle Berman has started. Lyle was there, but you never would have known it, as the grand opening ceremonies were about the tribe and its traditions, as well as the new employees of the new casino. It was clear that Lyle understands who he really serves as the company chairman.

“I’m All In,” the excellent book about Lyle’s life and career, has a section about Lyle’s “Thirteen Secrets For Success In Business.” Among the list’s “business nuggets” of advice (learn before investing, develop the discipline to bail out of a bad investment, invest your time as well as your money, etc.), there were also the following Berman gems:

• Trust your intuition
• Reduce hassles and time-wasters in your life
• Have a passion for your profession
• Understand the role luck and skill play in your success
• Remember that vision is nothing without execution
• Take the road less traveled

Clearly, Lyle “gets it.” Whether in understanding business, people or just what matters most.

Lyle Berman shattered the notion that you had to be a “gaming guy” to be successful in the gaming industry – he came out of the leather apparel industry, for crying out loud! He quickly proved, however, that if you could provide value to customers, it didn’t matter if you were selling coats or handle pulls.

While there may be some out there, I have yet to meet a gaming executive, who knows Lyle Berman, who doesn’t like and respect him. That’s a rare thing in our rough and tumble industry.

But what I admire, even envy, most about Lyle Berman is that he has had fun along the way and that the “way” has been “Lyle’s way.” If he wants to play high stakes poker, he does it. Start a casino management company, he does it, twice. Buy and sell a clothing business (three times), why not? Invest in concepts that look innovative but have huge risks, hey it’s just a bet!

I have no idea what the future holds for Lyle Berman, and I’m betting that he doesn’t know either. But whatever it is that grabs his attention, his involvement or his investment, it’s a “lock” (to use a gambling term) that he will go all in.

Thanks Lyle for bringing that style and philosophy to the gaming industry, and showing us something, that given the nature of our business, we should have been doing all along.

Date Posted: 07-Aug-2010

Dennis Conrad is the President and Chief Strategist of Raving Consulting Company, a full service marketing company specializing in assisting gaming organizations. He can be reached at 775-329-7864 or e-mail dennis@ravingconsulting.com. Visit Raving’s web site at www.ravingconsulting.com.

 
 
Click here to login to Subscribers area Make urbino.net my homepage Add urbino.net to my favourites Check your Hotmail Search Google

  MORE ARTICLES


Savvy Casino Managers Are On to Something:
It’s Not A Myth: Size and Length Are Critical
Do You Hear the Flushing? Money Down the Drain
Is Your Casino’s Valet Service Driving Guests Away?
Casino Train the Trainer Program Has Unexpected Benefit – It’s Life Changing
Are Gamblers Really That Bad?
Here’s A Great Idea for Better Casino Customer
Casino Mystery Shoppers and Gaming
Lunar Poker Hits the USA
Casino Competition Will Become More Complex
Understanding or Confusion with Online Poker and Gaming
Casino Marketing Will Be Disrupted By Facebook Graph Search for 5 Important Reasons
Comment Cards Are the Dinosaurs of Casino Customer Feedback
Competition, Competition, Competition Will Be
Simple Things Make A Huge Difference
Are You in Casino Customer Service Training Hell?
Create Fun Unique Casino Special Events
Critical Success Factors For Asian Casino Developments
Secrets to Catching Big Fish
The World Has Changed and Casinos Need the Competitive Advantage of Real-Time Customer Feedback
Marketing Challenges for the Global casino Industry in the Year of the Dragon and Beyond
Casino Marketing in Good Times versus Bad Times
S.M.A.R.T Service Standards Help Casinos Create Outstanding Gaming Experience
Coupons, Groupons, and Daily Deals
A Global Communication Challenge
Money Talks – Techniques for Improving Guest Service
How to Grow Gaming Revenue in an Economic Downturn
White Tigers, White Lions and Casinos
Catch the Casino Ripple With Stellar Guest Service
Team Selling – Team Hosting in the Casino Industry
Casino Marketing Misses the Mark
ICATS = “An Incredibly Successful Casino Promotion”
Crank Up Service to Help Casino Guests Take A Break
Casino Credit without Risk
Little Bets Can Pay Off In Big Way

show more
 
 
HOME | DIGITAL BOOKS | ANALYSERS | BRIGHT IDEAS | ARTICLES | SNIPPETS | LINKS | STOCKS | ABOUT
SUBSCRIPTIONS

© Urbino.net 2017. All rights reserved.
Site by ojo online